The Department of Telecom will undertake special audit to assess the coverage and quality of service of all mobile operators in the metro cities to assess the gravity of problem to call drops. This was stated in a written reply given in the Parliament by the Minister of Communications Ravi Shankar Prasad.

“The TERM cells (field unit of DoT) have been asked to take up the special audit to assess the coverage/quality of service in metro/capital cities of all mobile operators network in order to assess the gravity of problem of call drops,”  the Communications  Minister stated.

There has been several complaints of call drops, especially in the metro cities. Many MPs had also raised the issue in the Parliament.

Though the call drops of BSNL is stated to be less than others, it also will have to seriously look in to the matter and ensure for a better service, which will attract more customers.