Category Archives: BSNL – Better Service to the Nation

The BSNL Employees under the Forum of BSNL Unions/Associations are making all out efforts to ensure a better service to the customers. It has given a detailed Memorandum to the Prime Minister, Finance Minister, Communications Minister, Secretary DOT, CMD BSNL etc. with proposals for improvement and strengthening the company. The issues coming in this category are connected with the same.

Local struggles for development, expansion and improvement of BSNL services

24 Sunday May 2015

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Many comrades spoke to me and wrote stating that the recent schemes of the BSNL, like free calls in the night from BSNL land lines, have resulted in a good flow of applications for new land line connections. However, BSNL is not equipped to provide these connections due to shortage of cables, telephone equipment, drop wire etc. They told that a great opportunity is being missed. BSNL employees have no other way but to apologise to the applicants, stating that there are no equipment.

How to improve the situation? The BSNL Management at all levels should be approached for providing equipment immediately.

In case, the equipment ate not made available by the management as required, the workers can not sit idle and accept the same saying it is the fate. The workers and their unions/associations have to act and act immediately.

What is to be done? Give wide publicity among the people through Press Release, pamphlet etc. that the connections are unable to be given due to shortage of equipment and the management is not providing the same even after request. Meet / address to the MLA, MP, Municipal Corporation / Panchayat, NGOs, prominent citizens, Central trade unions, other service organisations and make the same a very big issue. Utilise every opportunity to focus the issue among the people. This will certainly create a situation  where the management will be compelled to act.  This is a method successfully utilised against victimisation and other issues in Kerala Circle earlier. This will get support from the people and will also raise the status of the workers amongst the public and customers.

Start from today. The result will come tomorrow!

Total Broadband connections reach 100 millions – BSNL at third place

23 Saturday May 2015

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The TRAI has released the statistics of the broad band connections as on 31st March 2015. According to the same the broadband connections in India  have crossed 99.20 million. BSNL which was in the first position in broadband for a very long period has now been relegated to the third place with 18.88 million connections. The top five positions in broadband are given below:

1) Bharti Airtel – 22.01 million 2) Vodafone – 19.37 million 3) BSNL – 18.88 million 4) Idea Cellular – 14.52 million 5) Reliance Communications – 7.94 million.

There are many applications pending for broadband connections with BSNL in almost all cities. Why BSNL is not able to give these connections? Forum leaders at field level should take up the issue urgently with the management. If it is due to lack of equipment, the BSNL management should be pressurized to purchase them immediately. Bring these problems to the notice of the All India Unions. We can not allow BSNL position going down and down.

BSNL – Utilise the Works Committees effectively and positively

19 Tuesday May 2015

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At last,  the BSNL Management has issued strict instructions to hold the Works Committees in all SSAs without fail. Reports  have been called for about whether such committees have already been formed  and whether such meetings  are taking place etc. The Staff Side, National Council has been demanding the holding of the Works Committees for a very long time. The order has come now, though delayed.

It is for the workers and the management to utilise the Works Committee to maximum benefit of the company and for better service. The Committee is intended to discuss the issues connected with the development, expansion of services, efficiency etc. and not for staff issues. For Staff issues, there is the Local Council. The Unions can bring to the notice of the management, the difficulties being experienced including lack of equipment etc. as also where and how to expand the services, provide new connections etc. Management can utilise the opportunity in explaining the developmental plans etc. , how to provide better service and so on.

If both the management and the unions/staff side plan well, discuss and find out solutions for the problems, it will be a great achievement. It is not a blame game. Our maximum efforts should be to find out ways and means for a better service to the customers, expansion of services and more revenue for the company so that BSNL can come of the present financial crisis.

Congratulations to W.Bengal Circle – telephones, revenue increased in the last quarter

17 Sunday May 2015

Posted by in BSNL - Better Service to the Nation, Forum, Uncategorized

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I am reproducing below a post in the website of W.Bengal BSNLEU on the improvement of connections etc:

“Income of BSNL West Bengal Circle has increased: “We could render our Service to the subscribers in spite of many odds”—our employees have materialized this slogan of Circle Conference, Krishnagar in reality . During last financial year it was observed that our employees have able to add 16000 New BSNL Customers in our Circle. In the last financial  year We have made a Revenue Growth of 8.34% in WBT Circle. it is learnt that we could earn Rs. 50 Crore more than the last year. We had performed significantly in EB, Marketing etc. It is also learnt that the Revenue earned from L/L almost remained same that of last year but we could not performed up to the mark in GSM segment. Comrades, we should not be complacent, we have to perform better this year.”

My Hearty Congratulations to the workers and leaders of W.Bengal Circle for the improvement. Try more and you will gain more!

Meeting of the Forum on 13th May 2015

11 Monday May 2015

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A meeting of the Forum of BSNL Unions / Associations will be held at 03.00 PM on 13th May 2015 to review the successful 21-22 April Strike and to plan for the future activities. The meeting will be held at BSNLMS Office, New Delhi.

National Council Meeting on 14th May 2015

11 Monday May 2015

Posted by in BSNL - Better Service to the Nation, BSNLEU, SAVE BSNL CAMPAIGN, Telecom

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Next meeting of the National Council of BSNL is scheduled to be held on 15th May 2015. It is more than  7 months since the last meeting had been held on 25th September 2014. This is undue and unusual delay and is untenable.

BSNL Management has to understand that the negotiating machinery is put in to discuss and settle the justified and reasonable demands of the employees. Delay in holding the meeting gives a wrong signal, which is to be avoided.

In the same way, despite many reminders from Corporate Office of BSNL, the Works Committee Meetings at SSAs, between the Management and Unions on development and expansion of services etc., have not taken place in many places. These are to be held in all SSAs, in time, especially when the workers are on a campaign to improve the services to the customers.

The efficiency and discipline are not only for the workers, they are a must for the Management also.

 

Corruption is a deadly decease – Drastic treatment required.

07 Thursday May 2015

Posted by in BSNL - Better Service to the Nation, Corruption, General

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When I was in discussion regarding the revival of BSNL with a senior executive in BSNL, I was told that rampant corruption is one of the reasons for the present downward financial position of the company. He also stated that many of the top management officers are under vigilance inquiry.

This is not a new information. But according to him the corruption is wide spread and that even some Directors were/are involved.

If it is true, it is serious. Corruption erodes  the body and make the living dead. All of us unitedly have to fight corruption, wherever it is. It is not only the person involved, but the entire organisation itself will be condemned for corruption.

Market Share, Profit/Loss of BSNL Circles – Review Necessary

07 Thursday May 2015

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The loss/profit and marker share of  each circle of BSNL have been published in this blog and also are well known to the leaders of the Forum at Circle/SSA levels. In some circles, the market share is even low up to 5 to 3%. This means that out of 100 telephones provided in the circle only 5 to 3 telephones only are from BSNL. Is it not a pathetic situation? Expenditure has not come down any where. In fact, it might have increased also.

The Forum leaders at Circle level should sit together and discuss why this has happened, and how it can be improved within the limitations the company and workers are in. Even a slight increase in the market share will be a matter of pride. BSNL workers have to show that they are not behind any body in their duties and they are doing everything to improve services to the customer.

Any suggestion from any visitor will be much appreciated.

BSNL on the path of Revival – CMD BSNL

06 Wednesday May 2015

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Extracts from news reports on the interview given by Shri Anupam Shrivastava, CMD BSNL:

“Backed by a new management, state-owned BSNL looks to regain lost ground by offering Wi-fi at a speed faster than 4G, across the country. In an interview with Prashant Mukherjee, CMD Anupam Srivastava says the company should witness a complete turnaround by 2017-18 with its data business.

Why did BSNL take so long to come up with a revival plan?

The triggering point was the recent changes made by the telecom regulatory body. In March, Trai came out with a new IUC (inter-connect user charge) regime, whereby any call that originates from a landline network and terminates at any other network will not invite any termination charge. Earlier, it used to be 20 per cent of `1. Therefore, if I had to make a landline call from my network to another network, I had to pay 20 paise; now I don’t have to pay anything. This was the triggering point of our revival. Recently, we made landline charges free from 9 pm to 7 am and steps will be taken to resurrect the data business.”

“We have not lost much market share because of disconnection of landlines. We have lost market share because we couldn’t progress in our mobile segment. We launched our mobile operations in 2002, and charged only `1/min tariff where other operators were charging around `20/min. And, we became the market leader in mobile service as well in 2006, far ahead of any private operator. We had a 30 per cent market share, which is higher than the present Airtel market share of 23 per cent. But after 2006, we were not successful in buying equipment; there were forces acting against us not permitting BSNL to procure the right equipment. Till 2012, private operators had a free hand. We lost business. We can say that BSNL lost the voice business from 2006 to 2012.”

“How will your new Wi-fi offer help?

This Wi-fi is going to be different from the earlier one. This is going to be a public Wi-fi that will compete with 4G from private operators. Since, the data transmission will happen from optical fibre, speed will be much faster than 4G .

Do you have enough spectrum for that?

When we roll out Wi-fi, it’s free spectrum. Wi-fi spectrum is free spectrum, 4G spectrum is bought spectrum. Being India’s largest landline operator, we are better placed than private operators to roll out Wi-fi because you need landline cable and optical fibre. Speed will be more than 4G data speed. Then, we are going to integrate the Wi-fi to the mobile network. By 2017-18, with revenues from our data business, the turnaround of BSNL will be complete.”

Discrimination against BSNL Workers by Minister?

05 Tuesday May 2015

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We are glad to know that Communications Minister, Shri Ravi Shanker Prasad discussed with the Postal Federations their demands of strike and on the assurances of the Minister the strike from 6th May 2015 has been deferred.

But the same Minister could not find time to discuss the strike issues of the BSNL Employees, which resulted in successful Two Days Strike on 21-22 April 2015.

Is it because Postal is a Government Department and BSNL is a PSU? Or is it because the Secretary Posts took initiative for a meeting and the Secretary DOT did not?

Or is it that the BSNL is not a priority for the government, though the Minister had several times stated  that he will not allow BSNL to die?

Who will answer these questions?