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While more than 1,60,000 employees have retired in BSNL since its inception in 2000, only around 40,000 have been recruited keeping a vacuum of about 1,20,000 vacancies. Of course, there may be justification of reduction of staff due to highly sophisticated equipments. Despite that there is acute shortage, resulting delay in providing a good service. Especially in the cadres of Telecom Technician, Assistant Technician etc. who are mainly attending to the day to day service and maintenance, there has been no recruitment at all, causing much difficulty.

To make the SWAS programme (Service With A Smile), adequate staff is required and new recruitment is the route. The unions / associations in BSNL can not sit idle in the matter.