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Complaints from many BSNL customers are reaching me with regard to non-functioning of telephones, cable faults not repaired, no Modem for broadband etc. I am trying my best to see that these complaints are attended to, by contacting our circle Secretaries/District secretaries. Once the complaint is attended to, some of these subscribers contact/email me and convey their thanks.
During the travel in Air India, the staff brought some forms and requested our feed back on the service. It seemed a good idea to find out what is the opinion of our customers about BSNL. I do not know whether any portal is there by BSNL C.O. to which people can complaint and get immediate action.
If yes, well and good. If such a system is not there, my suggestion is that BSNL Management can install a portal for this purpose and take immediate action for settling the complaints. I hope the BSNL Management will consider such an option so that we can know the ground reality and help our customers.
There is grievance cell at every SSA level, circle level and corporate level. Subscribers can lodge their complaints online or telephonically. The complaints on PG portal are solved on priorty basis and monitored by SSA heads.
Hope it is working effectively. A review of the same is necessary.
YES THIS IS THE CONDITION OF MANY IN BSNL THAT THEY THEMSELVES DONT KNOW WHAT IS THERE? WHERE IS IT?
Sufficient propaganda and advertisement is necessary for all such activities so that all will know.
THE AGONY IS NO BODY KNOWS EXCEPT FEW. MANY OF THE EMPLOYEE THEMSELVES ARE NOT AWARE OF THE SAME.
PEOPLE WANT QUICK SOLUTION. BUT THEY FORGET THAT THE PROBLEM REQUIRES SOME STUDY BEFORE GETTING A SOLUTION.. PATIENCE AMONG THE PEOPLE ARE FADING AWAY.