Former UPA Minister Jayanthi Natarajan’s exposures have put the Congress in a very embarassing position.
To be in power, every insult can be tolerated. Out of power, every thing can be done to get in to power.

The Father of the Nation, Mahatma Gandhi, was shot dead by Nathuram Vinayak Godse, a fanatic RSS functionary, on this day, 30th January, in 1948. Gandhiji  and his martyrdom is remembered by the entire nation on this day.
We pay our respectful Homage to the Father of Nation on this day.

Former Prime Ministet Manmohan Singh and present Prime Minister Narendra Modi differ on many counts, which are  well known.
But they have got a striking resemblance on one important point. Both of them are expert im keeping stoic silence when it is inconvenient for them to answer. Manmohan kept silent on Coal Scam. Now Modi is keeping silent on US President Obama’s last speech in India in which the caste system and communalisation has been severely criticised.
Remember the old saying: Silence is Golden.

The Forum of BSNL Unions/Associations has called upon all the SSA/Circle Forum leaders to meet the Member of Parliament of that constituency, submit a copy of the letter of Forum and request him/ her to  take up the BSNL issue with the Government. The Convener, All India Forum has sent the letter to about 100 MPs by post along with a copy of the book detailing the entire issue. Now that the Parliament is not in session, most of the MPs are in their constituencies. If you have not already visited, meet the MP, hand over the letter and ask to take up the case.
This is to be treated as IMMEDIATE. After the meeting, intimate All India Convener/General Secretary/Circle Secretary about the same without fail. VAN Namboodiri Convener Forum.

Today I had a welcome surprise.
To attend the BSNLCCWF Circle Conference at Sambalpur, I was in Air India flight today morning which started for Bhubaneswar from Delhi. I was sleepy having to wake up at 03.30 and starting for Airport.
The flight was not full with some seats vacant. The breakfast was Upma and Vada, which was tasty. Coffee was also served. I had just completed drinking coffee when the middle aged steward came and offered coffee. I said I had got coffee. He smiled and told me, ‘you can have one more.’
I was thinking that he did not know I had coffee. Well he knew. He was offering me the  second time. I gladly accepted. He went, but came back and offered sugar and milk. I took milk powder and put in the coffee. I thanked him.
Even if coffee was balance, he need not have offered me. It was that he wanted to serve his guests better.
This was a good experience. I have seen the same hospitality earlier also; some Air-hostesses giving sweets to the children and caring for them.
I am impressed.
BSNL employees can also become more caring and helping to customers. This will give the correct message.

The above two words are magic. If you use it more times, you get more smiles, you get more customers, more friends.

When dealing with customers, welcome them with a smile and a Good Morning/ Good Afternoon/Good Evening/Namaste! They will be happy, they will feel they are welcome. It is the starting point. And deal with them cordially and ensure that their requirements are met to the maximum possible.
When the transaction is over,  a Thank You will be suitable.
The staff of Air India, State Bank, LIC and other PSUs are practising this courtsey very effectively. Whenever such courtsies are offered to me, I feel elated and that I am welcome. This will be true to most people.
There is nothing to lose by offering Greetings with a Smile; but a lot to gain for you and your organisation.
I know that most BSNL employees are already practicing the above. Let others also start this welcome habit.
Thank you my friends!