The meeting of the JAC held on 13th July 2011 discussed in detail about the implementation of the “Customer Delight Month”. The reports received from the General Secretaries showed that while in some centres, the observation has been effective, in many places the workers have not started the programme seriously. However, there have been improvement in almost all places. It was decided to extend the programme and convert it to “Customer Delight year 2011 – 12″. A Circular was issued in the mater signed by the Convener and all the General Secretaries.
The Director (HR) BSNL, Shri A.K.Garg issued a letter on 20th July 2011 to all the CGMs intimating that the JAC has decided to observe ” Customer Delight Year” and to ensure that all actions are taken to make the programme a success.

NFTE and FNTO requested to come back to JAC
As per the decision of the JAC, letters were addressed to NFTE and FNTO to come back to JAC. Discussion also took place. They stated that they will put the issue before their respective working committees.

JAC meeting with Secretary DOT on 04-08-2011
The JAC leaders met Shri Chandrasekhar, Secretary DOT on 04-08-2011 and discussed some of the issues raised by the JAC. Shri S.C.Misra, Member (Services) was also present. The following issues were discussed.
1. Absorption of ITS officers. 2. Against retaining of BSNL buildings with DOT. 3. National Broadband Network to be entrusted to BSNL. 4. Cancellation of licence of errant companies 5. Delay in payment of Revision of Pension from 01-01-2007 and its arrears. 6. BSNL’s pension contribution to be on the actual basic pay instead of on the maximum of the payscale.
Secretary DOT assured to consider all the matters positively.

Withdrawal of Medical Allowance, LTC, Leave encashment etc.
BSNL started posting loss from 2009 – 10. It was more loss in 2010 – 11. In this circumstance, instead of expanding the business, the BSNL management in the name of reducing expenditure issued orders withdrawing Medical Allowance without voucher , restrictions on LTC, curtailing leave encashment at the time of availing LTC etc. Further, the management did not take any action to pay bonus. This was done while the employees under the leadership of JAC were making all out efforts to improve the services and to make BSNL financially viable.

Dharna on 14th September 2011
The meeting of the JAC held on 7th September 2011 discussed the matter and decided to organise dharna on 14th September in SSA/Circle/Corporate office. A meeting was called by PGM(SR) to discuss the above issues. But there was no result. The dharna programme as decided was organised effectively with massive participation in all centres. This was a warning call to the government. (To be continued)