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The National Commission has upheld the decision of the State Commission imposing penalty for pesky calls on the customers.

The National Commission upheld the State Commission’s order imposing a penalty of Rs 25 lakh each on Airtel and COAI. Similarly, penalty of Rs 12.5 lakh each on ICICI Bank and American Express Bank was also upheld. This penalty would go to the state consumer welfare fund.

This is a good decision. The customers are unnecessarily troubled and harassed by these unsolicited calls and messages.