Category Archives: BSNL – Better Service to the Nation

The BSNL Employees under the Forum of BSNL Unions/Associations are making all out efforts to ensure a better service to the customers. It has given a detailed Memorandum to the Prime Minister, Finance Minister, Communications Minister, Secretary DOT, CMD BSNL etc. with proposals for improvement and strengthening the company. The issues coming in this category are connected with the same.

Good Quality Service Integral to Credibility – Minister Communications

15 Tuesday Dec 2015

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” The telecom operators need to recognise that a good quality of service is integral to their credibility. They need to do three things – properly reconfigure their network, spend on infrastructure and ought not to sacrifice on voice for the more lucrative data.” – Communications Minister Ravi Shankar Prasad to Business Line.

Well Mr. Minister. But what about releasing the more than Rs. 6,000 crore towards the refund of the spectrum surrendered by BSNL and Rs. 1,250 allotted for 2013-14 by the TRAI in lieu of ADC? If these amounts are released and paid to BSNL, it will be able to procure equipment, reconfigure the network, improve infrastructure and a better service.

Along with press statements, please implement your assurances also to revive BSNL. It will bring credibility to your words.

‘Service with a Smile’ – A Mission to be effectively implemented

13 Sunday Dec 2015

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The Forum of BSNL Unions/Associations has called upon the BSNL workers to implement a ‘Hundred Days Programme’ of ‘Service with a Smile’ with the aim of giving first class service to the customers. One of the complaints against BSNL is that it is still working as a government department and the employees are behaving with the customers in a casual way. This has to change.

The customers expect better deal from the BSNL. On the one hand, the BSNL Management, both at the C.O. as also at the field level should be able to deal by providing necessary equipment, customer friendly schemes etc. On the other hand, the officers and the employees at the field level should interact with the customers in a very dedicated and helping way. The customer is the most important person for the BSNL and he/she should be given the most favoured status.

The customer should be treated as most welcome, since he/she is the person giving the revenue to BSNL and is its backbone. He should be welcomed and honoured at every stage and his requirements satisfied.

As suggested by me earlier also, why can’t our staff at the Customer Service Centre welcome the customer with a “Good Morning” / “Namaste” or such other greeting and ask him politely what is his requirement. This itself will make a change in the relations. Please hear his requirement patiently and do all that is necessary to settle the same. It is better not to ask him to go to another person or another counter. As in “one window system”, the requirement should be settled there itself.
There are many other such small things which connect the customer with the BSNL. The “Service with a Smile” campaign period should be fully utilised to give a better service to the customers. This will improve the image of BSNL and increase the customer base as also the financial viability.
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Press Conference at Calicut on 30th November 2015

01 Tuesday Dec 2015

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A well attended Press Conference was organised at Kozhikode Press Club on 30th November by the Reception Committee of the VIII Circle Conference of BSNL Employees Union, Kerala Circle to be held on 2-4 December 2015. It was attended by Coms. VAN Namboodiri, Patron, K.Mohanan, Circle Secretary, M.Vijaya Kumar, All India Org. Secretary, K.V. Jayarajan, Convener, Reception Committee, V.Bhagyalakshmi, Convener, Mahila Committee and other leaders. They focused the present situation of BSNL, the anti-PSU policies of the government and the efforts being made by the employees under the leadership of BSNLEU and the Forum of BSNL Unions/Associations to revive BSNL to its past glory. The details of the programmes of the Circle Conference were also given.

The Kerala newspapers have published the press release with good coverage.

India ranks 129th in Telecom quality improvement

23 Monday Nov 2015

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India ranks 129th among the world nations in the ranking of quality improvement in information and communication technologies as per report of the International Telecom Union (ITU). Denmark is first followed by Korea, Sweden and Ice Land and UK. US ranks 14th.

The Government, the Telecom companies, including BSNL and MTNL, and the workers have to jointly make all efforts for providing a better service to the people. In this connection, the Communications Minister Ravi Shankar Prasad has asked reports from BSNL and MTNL. Calling reports is not sufficient. Government should financially assist BSNL and MTNL to procure equipment as also waive the licence fee, taxes etc. as a one time measure. The Government is proposing to waive tax arrears of Vodafone and Nokia. Why not these benefits be given to BSNL and MTNL also, the government’s own companies?

Kerala CGM BSNL transferred – a success for the Workers Struggle.

16 Wednesday Sep 2015

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At last, the CGMT Kerala, Shri MSS Rao, has been transferred from the CGM post. Shri Anantharam, Sr. GM, Eluru, has been posted in place.

It is a success for the BSNL workers of Kerala. BSNLEU, SNEA and BSNLCCWF have been on struggle demanding the transfer of the anti-worker CGM, against whom many allegations are there about corrupt practices.

The Unions have demanded the CMD BSNL to set aside all the suspensions, get withdrawn the FIRs etc in connection the struggle. CMD assured that this will done. Further the committee on wages of contract workers will start  functioning from 18th September onwards.

The Kerala Circle Unions will discuss and take the decisions about the ongoing struggle.

The Hunger Strike against victimisation of Kerala Comrades and other programmes decided in this connection by CHQ of all the   three unions has been withdrawn.

We Congratulate the employees and workers of Kerala for their steadfast struggle which compelled the transfer of CGM and assuring the vacation of victimisation.

“BSNL should have frequent interface with customers” – Communications Minister

08 Tuesday Sep 2015

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Communications Minister Ravi Shankar Prasad has advised that BSNL should have frequent interface with customers which will help BSNL to grow.

This is true. Instead of being only in the offices, not only during the time of fault repair etc., but on other times also, the BSNL officers and employees should meet the subscribers at their places and interact on their issues and concerns and  solve the same, at the same time improving and increasing the business.

LIC has got about 10 lakh agents to spread the message and meet the people. Department of Posts has got Postmen, GDS and SB Agents etc. What we require is  such a committed section of employees, vendors, Agents etc. who will be able to reach the entire public and give the message of BSNL and its services.

BSNL March Ahead – Revenue increased, Loss Reduced – CMD BSNL

08 Tuesday Sep 2015

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According to Anupam Shrivastava, CMD BSNL, has stated that the company is managing its operational maintenance expenses and salary of employees from its own resources. It is self sufficient on as at present. The losses have come down during the last few years, from Rs.8,851 crores in 2011-12 to Rs. 7,884 crores in 2012-13, Rs. 7,019 in 2013-14 and Rs. 7,265 in 2014-15. The revenue has increased from Rs. 27,128 crore in 2013-14 to Rs. 27,996 in 2014-15.

According to CMD BSNL, the Revenue is expected to increase to Rs. 42,000 crores by 2018-19.

The continuous effort of the workers to improve the services and the new schemes have helped in improvement.But that is not sufficient. Even now, the annual loss is more than Rs.7,000. This has got to be reduced and the revenue has got to be increased much more.

The government should change its anti-BSNL policy and assist the PSU to come back to its past glory.

BSNL to provide minimum 2Mbps speed for broadband from 1st October – CMD

08 Tuesday Sep 2015

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BSNL is upgrading its services. According to Anupam Shrivastava, CMD BSNL, the telecom PSU will be providing a minimum speed of 2Mbps for its broadband connections with effect from  1st Ocober 2015, the 15th formation anniversary of the company.

At present BSNL offering a minimum speed of 512Kbps, which is going to be increased to 2Mbps. This will attract more subscribers as has been the case after the introduction of the “Free Night Calling” and “Free Roaming” Schemes introduced some months earlier.

CEC Meeting of BSNLCCWF at Delhi on 4th September 2015

01 Tuesday Sep 2015

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An emergent meeting of the BSNLCCWF will be held at New Delhi on 4th September 2015 to discuss about agitational programmes and the All India Conference to be held at Kanyakumari on 3-4 October 2015.

Circle Secretaries are requested to bring the CHQ quota with them.

Surrender of BSNL connections – Approach the subscribers for re-connection.

18 Tuesday Aug 2015

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It was reported in press yesterday that BSNL had lost about 2 crore connections, including landlines and broadband connections during the last one year. The report also stated that BSNL service is not able to compete with the private services.

If it is a fact, it is a sad commentary on BSNL and its services. BSNL and its workers have to give a very serious thought to it. This is a wake up a call.

What is to be done now? We can not allow such surrender of connections to take place weakening BSNL. Then, what is the remedy? What action is to be taken.

Number One. We have to find out immediately what is the reason for these large number of surrenders. It can be found out from the ‘horse’s mouth’ itself. Let the workers in each exchange/SSA approach each and every customer who has surrendered the connection and ask him what is the ‘mistake’ of BSNL or what is the reason for the disconnection. We will, thus,  get a real picture for this exodus. Some  disconnection may not be due to the lack of service, but to some other reasons also.

Number Two. Convince the subscriber that BSNL is ready sort out the issue so that surrender and migration is unnecessary. Tell the subscriber that he/she is our valuable customer and he/she should continue with us.

Number Third. Immediate action to be taken to see that the complaint of the subscriber is attended to and settled. No charge should be collected for the period of non-service (fault) and for re- connection. The presence of an officer of higher responsibility is necessary at this stage.

There is no doubt that at least a minimum 25% of the subscribers, who left us will certainly return to BSNL. They have been subscribers of BSNL for a long period and they will cherish to continue with the same, if good service is available.

The moot question is this? Whether the Management and the workers are prepared to meet the subscriber and sort out the issues, or simply sit and watch the decline. It will be suicidal.

An energetic, subscriber-focused mindset is required followed with swift action. Are we ready for the same?

We have to take up the challenge. We have to bring BSNL to its past glory! Let us start immediately! No time to spare or waste. Immediate action will save many connections.