Category Archives: BSNL – Better Service to the Nation

The BSNL Employees under the Forum of BSNL Unions/Associations are making all out efforts to ensure a better service to the customers. It has given a detailed Memorandum to the Prime Minister, Finance Minister, Communications Minister, Secretary DOT, CMD BSNL etc. with proposals for improvement and strengthening the company. The issues coming in this category are connected with the same.

BSNL on Revival Path, But much more to be done

25 Thursday Feb 2016

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BSNL is on the revival path after a weak performance for 4-5 years. It has increased its wireless connections systematically during the last few months at an accelerated rate of 1.41% putting Bharti Airtel, Vodafone and Idea behind in increase of numbers. BSNL market share has been increased to 8.16% from the earlier 8.06%. However, BSNL has to much improve its revival package to compete with the private companies:

As per the TRAI report for December 2015, the statistics are as below:

I. Land Line Sector

First position BSNL with 59.31% market share.

II. Wireless Sector

  1. Bharti Airtel : 24.07%
  2. Vodafone     : 19.15%
  3. Idea            :  17.01%
  4. Reliance      :    9.98%
  5. Aircel          :    8.47%
  6. BSNL          :    8.16%

III. Broadband

  1. Bharti Airtel  : 23.07%
  2. Vodafone      : 18.98%
  3. Idea             : 15.54%
  4. BSNL            : 14.54%

Both the BSNL Management, the Unions and the workers have to make maximum efforts to improve the financial position of BSNL as also the service to the customers. It is not as simple and easy as telling. The main obstruction is the anti-PSU policy of the government which refuses to assist BSNL and even deny the financial dues to be paid by Government. Now the BSNL Management and Unions have initiated the ‘Service With A Smile’ (SWAS) programme, which has improved the BSNL position. But still, BSNL is far behind, except in the Landline sector, where it is still in the leading position with about 60% market share. The strategy should be to maintain and improve its position in Landlines and improve in the other sectors.

Let us make the ‘SWAS’ campaign a great success through dedicated and efficient work and save BSNL and its workers.

Heads of Circle Conference of BSNL at Delhi on 10-11 February 2016

09 Tuesday Feb 2016

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It is informed that the Heads of Circle Conference of BSNL will be held at Delhi on 10th and 11th of February 2016. The subjects to be discussed are not known, but the Revival of BSNL will be one, certainly.

I would suggest that the following also be discussed, which have got crucial connection with the growth of the PSU.

  1. A consensus among the top managers of the company, who are mostly ITS officers, should be arrived at that all the officers working in BSNL should belong to BSNL. This is necessary for the growth of the company. As shares are allotted to the top managers of private companies and corporate to ensure  that their future is connected with the company in  which they work, in the same way the future of the officers working in BSNL should be connected with its growth. This is not only a business proposition, but also is a point of ethics.
  2. Fresh blood is essential for the growth of any institution. Almost 1.5 lakh workers have retired after formation of BSNL with only recruitment of about 30,000, reducing the staff by about 1.2 lakh from the 3.5 lakhs. Additional  recruitment is to be done, both at lower and higher levels.
  3. About one lakh casual contract workers are engaged by BSNL through contractors. Though clear Acts and Rules exist with regard to their wages, social security measures like EPF, ESI etc. these are violated in most of the circles, with the full knowledge of the concerned field officers. Even the directions and orders of the government and CMD BSNL are not implemented continuing one of the worst exploitation of the toiling workers in the country. Supporting the contractors for this brutal exploitation or becoming part of this exploitation shows the low morality and ethics to which some of the field officers have fallen. Before the Parliamentary Standing Committee on Labour, before the Chief Labour Commissioner, before the EPF and ESI Commissioners – BSNL Management is exposed as utterly failing in their duties to uphold the law of the land, human touch and ethics. BSNL should come out from the label of this utter shame and brutal exploitation.
  4. Although it has been accepted that all the officers from the CMD to the RM should meet the customers at various levels and make  connection, it is rarely put in to action. Each one has got the responsibility in this prgramme. Effective mechanism should be available to ensure that this connectivity is activated.

These are a few points which will energitise strengthening of BSNL and its services. Let the top management  discuss these issues and take suitable decisions.

Telecom TU Movement (20) – National Convention Against NTP – 1994

08 Monday Feb 2016

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 Door Sanchar Sangharsh Samiti formed.

It is in this context to enable united action that “Door Sanchar Sangharsh Samiti” was formed with representatives of E.III, T.III, Administrative Union, P&T Industrial Union, JTOA, TESA (Delhi), ITI Employees Union, ITI Office Assn etc. with Com. A.K.Kaushik as Convener.

All India Convention against Telecom Privatisation – 20-04-1995

About 2000 delegates reached from all parts of the country to attend the All India convention against Privatisation of Telecom held at Mavlankar Hall, New Delhi on 20th April 1995. The Convention was presided over by a Presidium consisting of Coms. Moni Bose, M.K.Bagchi, Pabitra Chakraborty, Sisir Bhattacharjee, Salim, Manjunataswamy and Naresh Kumar.

Com.V.A.N.Namboodiri,, GS, E.III welcomed all including the chief guests and explained the  reasons for holding the convention.

Justice P.N.Bhagavathy inaugurated the Convention lighting the lamp. He urged the workers to be more conscious about their duties and oppose corruption. S/Shri S.M.Agarwal, Former Chairman, P&T Board, D.K.Sanghal, former Chairman, Telecom Board, P.R.Kumara Mangalam, M.P. and former Minister, N.Ram, Editor, Frontline, E.Balanandan, M.P. and President CITU, A.B.Bardhan, General Secretary AITUC, Neelotpal Basu, M.P., Prabir Purkayastha, Delhi Science Forum, Manjunatha Swami, G.L.Jogi, Moni Bose, P.S.Ramankutty, GS T.III, and other leaders addressed. A resolution on the  Programmes of Action to be implemented was adopted. The Convention appealed to all telecom workers to oppose NTP and privatization and to be prepared for sustained struggles.

The Convention called upon the employees to organize Day Long Dharna on 05-05-1995, holding of Circle/SSA level Conventions in preparations for the strike and Relay hunger Strike from 09.00 hours on 23rd  to 1800 hours on 24th May 1995 against NTP and privatization.

March to Prime Minister’s Residence

More than 3000 employees and officers participated in the March to the Prime Minister’s residence. The procession was stopped by police, where a rally was held. Coms. A.K.Koushik(TESA), Convener, DSSS and other leaders addressed.

A delegation consisting of Coms. V.A.N.Namboodiri. A.K.Koushik, G.L.Jogi and salim(ITI) went to PM’s residence and handed over the Memorandum protesting against the proposal for privatization of telecom and  connections of the government and demanded to put a stop to the proposals.

The largely attended Convention and March enthused and inspired the workers for militant struggles against privatization.

E.III Meeting

The meeting of E.III comrades participated in the convention was held in the Hindu Mahasabha Hall presided by Com. Moni Bose, President.  The future programmes were discussed and decided. The meeting decided to continue with the agitation against privatization of telecom sector.

DA and Interim Relief

The Confederation of Central Government Employees & workers called upon the workers to organize protest demonstrations on 31st May 1995 demanding immediate grant of DA merger and Interim Relief, since the report of the CPC is being delayed. E.III Union called upon its workers to fully implement the call jointly along with other organizations.

Recognition of Unions withdrawn

Since the New Recognition Rules were implemented, the recognition of all the Unions/Federations in Telecom was withdrawn w.e.f. 05-05-1995. However, it was assured that JCM will continue and the facilities to the unions will not be withdrawn.

Dharna against Privatisation

As per the call of the Door Sanchar Sangharsh Samiti, massive demonstrations were conducted all over the country on 05-05-1995. In Delhi, a very impressive dharna was organized at Khurshid Lal Bhawan, which was addressed by Coms. K.Adinarayana, General Secretary, P.IV Union, K.K.N.Kutty, General Secretary ITEF, M.K.Bagchi, V.A.N.Namboodiri, G.L.Jogi, Pabitra Chakraborty, A.K.Kaushik, K.Mohanan Pillai, Chhidu Singh and other leaders.

The representatives of the Door Sanchar Sangharsh Samiti, V.A.N.Namboodiri, M.K.Bagchi, Pabitra Chakraborty and A.K.Kaushik  met the Chairman, Telecom Commission, R.K.Takkar and protested against the decision to allot space in departmental offices to the private companies. They also protested against privatization proposals.

In the meeting of the 3 Federations with Communications Minister Sukh Ram on 2nd June 1995, the leaders strongly opposed the move for privatization. But the Minister justified the National Telecom Policy and privatization. V.A.N.Namboodiri participated on behalf of E.III Union.

3 Federations serve Indefinite Sit-in-Strike Notice

As per the decision taken by the three Federations, NFTE, FNTO and BTEF, notice was served on Chairman Telecom Commission for organizing Indefinite Sit-in-Strike from 19th June 1995 demanding “Stop Privatisation of Telecom”. This was signed by O.P.Gupta (NFTE), R.Venkatraman (FNTO), Suresh Kumar(BTEF) and Raghubir Singh(Leader Staff Side, JCM). E.III union issued circulars calling upon the employees to fully participate in the strike. The three Federations also issued detailed circular exposing the arguments of the government for privatisation. This was an indictment of the government.

The workers were agitated over the government move for privatization and were fully ready to go on Indefinite Strike.  (To be continued)

BSNL provided 20 lakh new connections in January 2016 – Congratulations!

05 Friday Feb 2016

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A REPORT FROM BSNL TELESERVICES IS GIVEN BELOW FOR INFORMATION

“We all are seeing the BSNL rejuvenating plans which are becoming the success stories. Yes, BSNL did it. BSNL has declared a new achievement which is, it has got 2 million gross new subscribers for BSNL Mobile in the month of Jan 2016, a new millstone for the efforts they have put in. BSNL is going like a bullet train and very aggressively with its new plans and decisions to make itself one of the best in class service provider for its sector.

Being a Public Sector enterprise, any change is a great deal. BSNL the only PSU in the telecom segment is able to push new boost among its own employees and its stake holders. BSNL strategies and adoptions of market expectations are quite dynamic. On the prima face, we thought that BSNL is trying to stand after a great surge. After a couple months it started running with its new BSNL Mobile Plans and Broadband Plans catalyzing the change in BSNL plans which were quickly accepted by large consumer base making BSNL to drive like a bullet train.

The financial year 2015 16 have given a bight scope of agility among BSNL stake holders. BSNL agenda, to make the company customer centric rather than a monotonous PSU company. To make this realized by its subscribers BSNL had implemented many plans and approach routes and bridged the gap between the subscriber and BSNL.

In this new record, BSNL Employees, Unions, Associations supports with their hard work to achieve this new mile stone, and in this new record Bihar, Jharkhand, Rajasthan records top most growth and Assam, UP East, UP West, HP, Madhyapradesh, Maharashtra and Tamilnadu followed the record of acquiring highest volume of new mobile customers.”

Yes, BSNL is on the way to recovery by the joint efforts of the Unions/Associations and the Management. Let us continue this magnificent effort to bring BSNL to its past glory!

“Service With A Smile” – Implement Sincerely and Dedicatedly

22 Friday Jan 2016

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BSNL Unions/Associations  and Management together has called upon the BSNL employees to do all they can do to improve the services to the customers and strengthen BSNL. The Campaign “SWAS” (“Service With A Smile” ) is the life-saving nectar for BSNL. It has got to be effectively used.

Circle level Conventions have been held in many centres and the message of SWAS conveyed. It should go to the local level to each and every employee. All the employees while they go back after duty should ask themselves how much they have done for the customers that day and how much revenue they have been able to earn for BSNL.

And also plan that something more will be done next day for the customers and BSNL.

 

‘Service With A Smile’ – Review after two weeks

15 Friday Jan 2016

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Two weeks have gone since ‘Service With  A Smile’ (SWAS) has been started jointly by the BSNL Management and the Forum of BSNL Unions/ Associations for giving a better service to the customers. Though it is a very short time, it is necessary to have a preliminary review of the same. Whether it is implemented in all SSAs/Circles, how it is implemented, what is the reaction of the employees as also the customers, what is the role taken by the local management etc. are to be reviewed.

This is necessary for further planning and continued implementation .

“SERVICE WITH A SMILE” Campaign from today, 1st January 2016

01 Friday Jan 2016

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The joint programme of the BSNL Management and the Forum of BSNL Unions/Associations named “Service With A Smile” has started from the New Year Day 2016. The 2.20 lakh officers and employees are determined to make the SWAS a great success and have started the work. We shall restore the past glory of BSNL.

“Service With A Smile” – The Campaign and Programme to Revive BSNL

31 Thursday Dec 2015

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The ” SERVICE WITH A SMILE” (SWAS)programme in BSNL was inaugurated by Anupam Shrivastava, CMD BSNL,  at sharp 10.00 hours on 30th December 2015 at the corporate office premises, attended by hundreds of employees. Pledge was taken by all the employees to work for better service to the customers and improving BSNL. CMD read out the pledge and all others repeated. CMD praised the Forum leaders for taking the initiative. The programme will start on 1st January 2016 for “100 Days “, but will certainly be continued.

All  employees and management have to implement the SWAC sincerely and dedicatedly to revive BSNL and for a better service to the customers.

 

BSNL Revenue increased 2.29 % in 2015

27 Sunday Dec 2015

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BSNL’s revenue report data shows that the overall revenue of the company (till Nov-2015) has increased by 2.29 percent compared to last year. However, BSNL has observed that the overall revenue has declined in many circles compared to the same period previous year. ( Telecom News).

This is not sufficient. More % of increase is necessary to make the company  profitable.

BSNL will maintain and operate MTNL Network

15 Tuesday Dec 2015

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NEW DELHI: State-owned BSNL may maintain and operate the network of MTNL on a revenue sharing basis and a decision in this regard may be taken in 2-3 months.
“We have received a proposal from MTNL CMD to operate and maintain their network. It will be done on a revenue sharing basis and a decision in this regard can be taken in 2-3 months,” BSNL CMD Anupam Shrivastava told PTI. (PTI)