“Service With A Smile”(SWAS) Scheme initiated jointly  by BSNL Management and Forum of BSNL Unions and Associations has various aspects on serving the customers in a very efficient manner. One of them is the timely attention to the problems/ complaints of the customers.
For taking timely actions, the employee requires to be a time concious worker. He/She should attend duty in time,  deal the work in time and complete the same in time. This time duty conciousness has to be developed by regular practice.
Are you one of them? Congratulations! If not, you can become one by determination and practice!
We have to save BSNL, the BSNL workers and improve service. There can not be any laxity.