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Communications Minister Ravi Shankar Prasad has advised that BSNL should have frequent interface with customers which will help BSNL to grow.
This is true. Instead of being only in the offices, not only during the time of fault repair etc., but on other times also, the BSNL officers and employees should meet the subscribers at their places and interact on their issues and concerns and solve the same, at the same time improving and increasing the business.
LIC has got about 10 lakh agents to spread the message and meet the people. Department of Posts has got Postmen, GDS and SB Agents etc. What we require is such a committed section of employees, vendors, Agents etc. who will be able to reach the entire public and give the message of BSNL and its services.
VAN Namboodiri's Blog 
THEY SHOULD INTERACT WITHIN THEMSELVES MORE FIRST TO SOLVE PROBLEMS. CO-ORDINATION WITHIN DIFFERENT CADRES ALSO NEEDED MUCH. OF COURSE, MEETING THE CUSTOMERS AND SOLVING THE PROBLEM IS TO BE INCULCATED.