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It was reported in press yesterday that BSNL had lost about 2 crore connections, including landlines and broadband connections during the last one year. The report also stated that BSNL service is not able to compete with the private services.
If it is a fact, it is a sad commentary on BSNL and its services. BSNL and its workers have to give a very serious thought to it. This is a wake up a call.
What is to be done now? We can not allow such surrender of connections to take place weakening BSNL. Then, what is the remedy? What action is to be taken.
Number One. We have to find out immediately what is the reason for these large number of surrenders. It can be found out from the ‘horse’s mouth’ itself. Let the workers in each exchange/SSA approach each and every customer who has surrendered the connection and ask him what is the ‘mistake’ of BSNL or what is the reason for the disconnection. We will, thus, get a real picture for this exodus. Some disconnection may not be due to the lack of service, but to some other reasons also.
Number Two. Convince the subscriber that BSNL is ready sort out the issue so that surrender and migration is unnecessary. Tell the subscriber that he/she is our valuable customer and he/she should continue with us.
Number Third. Immediate action to be taken to see that the complaint of the subscriber is attended to and settled. No charge should be collected for the period of non-service (fault) and for re- connection. The presence of an officer of higher responsibility is necessary at this stage.
There is no doubt that at least a minimum 25% of the subscribers, who left us will certainly return to BSNL. They have been subscribers of BSNL for a long period and they will cherish to continue with the same, if good service is available.
The moot question is this? Whether the Management and the workers are prepared to meet the subscriber and sort out the issues, or simply sit and watch the decline. It will be suicidal.
An energetic, subscriber-focused mindset is required followed with swift action. Are we ready for the same?
We have to take up the challenge. We have to bring BSNL to its past glory! Let us start immediately! No time to spare or waste. Immediate action will save many connections.
VAN Namboodiri's Blog 
Dear all All the customers will return to BSNL, if we have taken some serious efforts. A customer from Trivandrum told me that this the first call from BSNL, when I had contacted him to clear a doubt on billing issue while holding the charge of CAO TR Tvm. In my case also Bsnl denied a concessional residence connection to me on the plea that only FTTH is available in the area. I had agreed to pay the difference in case connection is provided. No positive response from Ernakulam is received instead an advise to contact CSC in case of deptl conn also. N. Vijayan CAO (Retd)
I am very happy that many suggestions are coming on the need to attend to the customer. Thanks
Sir I m also a bsnl officer , I think one of the main reason for surrender of these numbers is the validity problem in bsnl prepaid sim because in bsnl maximum validity of prepaid sim is 06 months and after that if not recharged with plan voucher the number will be inactive and after grace period 2 ur number will be lost. But in other side private operator gives validity upto 2025,2029 etc,and their number remains active. JTO OFC sidhi m.p. 9425809696
Sir second reason is that in bsnl whole media is dependent on ofc media , and in these days everywhere development work is running so due to regular cut of ofc whole BTS goes down and due to lack of microwave link backup we are not able to provide even single E1 for a voice communications whereas Private operator in case of ofc cut provide communication through microwave link for example 12 E1. And communication never breaks. And third reason is marketing this everybody knows.
Comrade in our circle (Karnataka) we have prepared one scheme named Mission positivity which is all about reconnection melas to be conducted in all the SSAs, out of 19 SSAs only 8 SSAs are in negative for the month of Aug 15, we are hopeful that under dynamic leadership of our PGM Sri Surendra Shenoy PGM Mktg CM-CFA (who is an absorbed ITS) we will be able to achieve our Mission positivity. Marketing CFA circle office is vigorously monitoring the scheme and I myself take reports from SSAs and coordinate with Mktg Nodal officers. If each and every one of us have the zeal to work nothing is impossible. Comrade Gundanna has even taken the issue in Karnataka CWC and copy of Mission positivity issued by PGM was circulated in our CWC. BSNLEU Karnataka Circle taking enthusiastic approach towards Marketing and Development issues which is highly appreciable. CHQ should highlight such issues in their Circle secys and Working Committee meeting.
Congratulations! Every Circle, every BSNL worker has to do every thing possible to revive BSNL.
R/Sir,
I am frm Non Executive staff from rural rmote area. We are working for BSNL at our level best but we are unable to provide better interruption free service to our valued customers because of so many reasons as our out door plant have become out dated, our variou U/G cables are so dammaged during development works of various activities, & L & W may not available in time there is heavy shortage of every type of material. Over head cables during jungle area is also damaged & there are theft cases.
Mobile BTS in Rural area are not sufficient, however the available BTS are also not functioning properly for want of ok spares/power supply problem etc. Also many of the existing BTS are not planned properly with size of human localities. At crtain places tower sharing may possible with other operators which may save much more money of BSNL.
Finally in rural, mrketing is not essential so far. The customers are till coming to BSNL but only we becomes helpless to serve them better as they required.
Thanking you
Your faithfully
S.Tambe,
Sr.TOA(P)
Dear Comrade, Take all these issues in the Work Committee meeting at SSA level or through the union to the local management. At present at least some equipment are made available. Take the initiative to better the service. Complaints will be many, which the all India unions are also taking up with management. But our initiative is most important. Change the situation through our intervention.