Com.VAN Namboodiri, Founder Convener of Forum of BSNL Unions/Associations met Shri Anupam Shrivastava, CMD BSNL on 8th July 2015 and discussed about the methods to be adopted in improving the services and strengthening the finances. He stated that continued efforts are being made to get the allotted Rs. 1,250 crores from the DOT and the refund of the Spectrum charges from the government. Com.V.A.N.Namboodiri met the Member (Finance), DOT Ms. Annie Moraes and impressed upon her the urgency of releasing the Rs. 1,250 crores in lieu of ADC for the year 2012-13 at the earliest and paid to BSNL to purchase equipment. She stated that the matter is under active process.
VAN Namboodiri's Blog 
another fake consolation by DoT
Just ask bsnl employees to complete all tasks in time and train them in understanding and rectifying the issues of routers and modem. I disconnected bsnl service as its service man didnt know how to solve the issue in a dlink wifi router and he told me to change the modem as its defective. After doing research for a whole day he couldnt solve it and he blamed the modem for connection. The very next day i applied for Airtel Broadband connection and the very next day I got the connection and to the same modem which the bsnl person said was defective.
There may be a few who could not solve the problem. But it is not a general case. However we will always try to improve. Sorry for your difficulties.