NEW DELHI: State-run BSNL suffered a loss of Rs 14,979 crore in landline services during 2013-14 whereas its net loss for the period stood at Rs 7,085 crore.
In a written reply to the Rajya Sabha, minister of communications and IT Ravi Shankar Prasad said loss for landline business of BSNL for 2013-14 stood at Rs 14,979 crore and net loss at Rs 7085 crore. The figures for the period are provisional and unaudited. (Times of India)
VAN Namboodiri's Blog 
Dear Sir, Please see the comment section for this article in TOI..We can know how, public are frustrated with our pathetic services..Branding a product takes years. But damaging the brand ll take merely a day..It s not the monopoly days where we are the sole operators in BB. We have to cherish or perish. How much time our colleagues ll take to find this..?
Dear Sir
As the market position is responsible for this we the employee r more responsible for this.When go to state bank i find the employee is sitting on the desk for receving us serve us.But on the otherway u go to bsnl office.look the senerio at 11 a.m. Many problems r there which one i describe????? we r the govt.employee????/
I have many DE level officers who dont know , how to create a mail account..They join in non executive cadres and got promoted to these levels due to our union politics. If this is the condition with our staff then how we can expect to compete with private telcos run by IIM graduates..
Respected Sir,
A telecommunications company which provides a bouquet of services such as BSNL ought to move into the sphere of providing television services. With its far reaching and robust landline network of fibre optics-cum-copper lines they should provide IPTV services directly rather than the misadventurous outsourced model followed with M/s Aksh whereby BSNL IPTV effectively became an M/s Aksh run unit. The said company did not have many a channels that were available on satellite network and lacked the capability of HD-TV. Its customer service was pathethic when ironically a users BSNL Broadband issues were resolved within a day if not hours. BSNL also has to change its FTTH policy whereby it is providing Fibre only to multi-storied apartments whereby a major chunk of their exisiting users, who are willing to upgrade to Fibre, are compulsorily being left out. Again one hears that the FTTH system is being handled in many a places by the inept M/s Aksh. Such misadventures are costing BSNL dearly since ACT (operational in the States of Telengana, Andhra Pradesh and recently Tamil Nadu) has roped in thousands of ex-BSNL Broadband users into their fold by providing Higher Speeds along-with higher Data caps. It is spreading its tentacles so fast that it has become the fourth largest Internet Service Provider even though it operates in a smaller geographical area than BSNL.
A rationalisation of ADSL Broadband plans by infusing higher speeds with higher data caps, a rethink on outsourcing next generation and high revenue services, such as IPTV & FTTH, will pave way for a profits, apart from what my fellow commentors have stated about the need for better Brand image and need for customer relations to be literally on their feet to redress consumer grievance when the linemen and broadband engineers are masters of their trade and provide excellent hands-on support when they visit a customer’s premises by effectively resolving the issue, however, the office staffer specially the ones in customer service centre are quite lackadasical in their approach. Ignorance and apathy are the words to be associated with customer service centre personnels.