BSNL is the government company providing telecom services all over India, except in the metropolitan cities of Delhi and Mumbai where the services are provided by another government company MTNL. BSNL and MTNL are the continuation of the Department of P&T, and later Department of Telecom, which provided telegraph and telecom services since their introduction in India.
As per the neo-liberalisation policy being aggressively implemented by the Central Government, private companies were allowed to provide telecom services in the 1990s. At the same time, the government started moves, one after another, which resulted first in corporatisation and then in weakening of the new PSU, BSNL.
India is a country having lakhs of villages and rural areas, where the private companies are not much interested in providing services, since most of them are loss making. BSNL, which is committed to implement the universal service obligation of the government, is providing services in these areas. Naturally BSNL is suffering huge losses. In the crucial border areas, naxal affected areas etc. it is only BSNL, which provides services facing severe risks. BSNL and MTNL keep the tariff low despite severe competition.
The existence and growth of BSNL and MTNL is a must for the growth of the country and its security. The government has to realise this and ensure that BSNL and MTNL are helped to tide over the present crisis. It has to honour its financial commitments which it has given at the time of corporatisation.
The workers have to sincerely continue their maximum efforts to improve the services. Management has to become efficient to plan its programmes and implement effectively.
All out efforts are required from all stake-holders to revitalise and strengthen BSNL and MTNL.