BSNL is short of funds. Even at this juncture, it is reported that the telephone bills could not be delivered in time, which results in more delay in the amount being remitted. It is also reported that many subscribers are not getting bills at all, which finally will result in non-remittance and disconnection of phones. How to change the situation?
Earlier we had suggeted to the BSNL management that the distribution of bills and collection of charges can be done by the employees and some incentives could be given for this purpose. Accordingly the management issued an order dated 12-09-2008 entrusting the job to the employees and providing an incentive of Rs.2 for delivery of bills and Rs.3 for collection of cheques. It is still being effectively implemented in Kolkatta Telephones, W,Bengal etc., but not in all places. This system has got more advantages. The close connection with the subscriber is ensured. The charges are collected and the employees get some incentive. Delay is avoided.
During discussion with Director (HR) I mentioned that why can’t the management reiterate the instructions and get it implemented all over the country. He was agreeable. The orders are expected soon. But the main point is that our workers should sincerely implement the same and the management should make all necessary arrangements. BSNL will naturally get fiancially benefitted and service becomes better.