Two weeks have gone since ‘Service With  A Smile’ (SWAS) has been started jointly by the BSNL Management and the Forum of BSNL Unions/ Associations for giving a better service to the customers. Though it is a very short time, it is necessary to have a preliminary review of the same. Whether it is implemented in all SSAs/Circles, how it is implemented, what is the reaction of the employees as also the customers, what is the role taken by the local management etc. are to be reviewed.

This is necessary for further planning and continued implementation .