Tag Archives: loss of connections

Surrender of BSNL connections – Approach the subscribers for re-connection.

18 Tuesday Aug 2015

Posted by in BSNL - Better Service to the Nation, General

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It was reported in press yesterday that BSNL had lost about 2 crore connections, including landlines and broadband connections during the last one year. The report also stated that BSNL service is not able to compete with the private services.

If it is a fact, it is a sad commentary on BSNL and its services. BSNL and its workers have to give a very serious thought to it. This is a wake up a call.

What is to be done now? We can not allow such surrender of connections to take place weakening BSNL. Then, what is the remedy? What action is to be taken.

Number One. We have to find out immediately what is the reason for these large number of surrenders. It can be found out from the ‘horse’s mouth’ itself. Let the workers in each exchange/SSA approach each and every customer who has surrendered the connection and ask him what is the ‘mistake’ of BSNL or what is the reason for the disconnection. We will, thus,  get a real picture for this exodus. Some  disconnection may not be due to the lack of service, but to some other reasons also.

Number Two. Convince the subscriber that BSNL is ready sort out the issue so that surrender and migration is unnecessary. Tell the subscriber that he/she is our valuable customer and he/she should continue with us.

Number Third. Immediate action to be taken to see that the complaint of the subscriber is attended to and settled. No charge should be collected for the period of non-service (fault) and for re- connection. The presence of an officer of higher responsibility is necessary at this stage.

There is no doubt that at least a minimum 25% of the subscribers, who left us will certainly return to BSNL. They have been subscribers of BSNL for a long period and they will cherish to continue with the same, if good service is available.

The moot question is this? Whether the Management and the workers are prepared to meet the subscriber and sort out the issues, or simply sit and watch the decline. It will be suicidal.

An energetic, subscriber-focused mindset is required followed with swift action. Are we ready for the same?

We have to take up the challenge. We have to bring BSNL to its past glory! Let us start immediately! No time to spare or waste. Immediate action will save many connections.

 

 

 

 

BSNL lost 2 crore connections? A change for the better is a must!

17 Monday Aug 2015

Posted by in BSNL - Better Service to the Nation, BSNL News

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I am reproducing below a report in the Economic Times which states that BSNL lost 2 Crore connections last two years. This is a serious situation which has to be changed for the better. The Forum and the Unions should continue maximum efforts.

“State-run BSNL lost about 2 crore subscribers in the last financial year as the telco could not match aggressive marketing by private operators besides persisting issues related to coverage and quality of its services.
According to an official in the Department of Telecom, BSNL lost about 1.78 crore wireless and over 20 lakh wireline subscribers between March 2014 and March 2015.
Stating the reasons responsible for the loss of wireless subscribers, the official said BSNL was not able to match the aggressive marketing of services by private telecom operators.
Also, the official added that due to the PSU’s inability to invest in upgradation of its network during the period 2008-2012, there were issues related to mobile network coverage, capacity and quality of service.
“The reasons for decline in wireline subscriber base include the general decline in demand for fixed lines telephone on account of shift to mobile services,” he said.
At the end of May 2015, the wireless subscriber base of BSNL stood at 7.76 crore with a market share of 7.96 per cent.
The wireline base stood at 1.60 crore with a market share of 61.07 per cent.
The company, however, is taking various steps to increase its subscriber base and revenue through investments in network and improve quality of service.
As a part of its phase 7 project, the company will be investing Rs 4,804.77 crore in network augmentation which will result in addition of 14,421 2G sites and 10,605 3G sites across the country.
Apart from that, BSNL has taken a number of initiatives to attract customers which include unlimited free night calls from landline, free incoming calls on roaming and a host of different special plans.”