All in BSNL know that Kerala circle continues to increase its revenue and profit year after year, while almost all other circles are posting loss. Despite the anti- worker anti-PSU policy of the government, service is also comparatively good in Kerala.
The reasons are many. The unions and management together are putting great efforts to meet customers and settle their issues. Effective propaganda for BSNL is unleashed. The customer service centres function effectively. Of course, there is full support from tbe public also. This is what I could understand while  visiting many centres in Kerala while campaigning in connection with membership verification.
Keep up the positive stride Kerala. Congratulations for Kerala workers!