It is well-known and understood by all that the present malady of the BSNL is due to the neo-liberal and anti-PSU policy of the government and the inefficiency of the top management. A track record of the last 12 years since formation of BSNL will vouch for the same. But there is a third element also, the comparatively casual attitude of the workers, inherited from the government mindset.
P&T Department, of which Telecom was a part, was praised as one of the best and efficient service in the whole of India till the nineties. It is almost the same workforce which are in BSNL, since for the last 25-30 years, there has been no mentionable recruitment. There is acute shortage of staff at the lowest level, to whom the lowest level maintenance are entrusted. At this level, more than fifty thousand workers have retired without any replacement. These works are mostly got done by contract workers. These workers are also retrenched in thousands to avoid payment of minimum wages and implementation of social security measures. Hence there is urgent necessity to recruit workforce.
Secondly, the motivation of the workers are drenched by the least-interested management which utterly failed to provide the equipments, accessories etc. for providing connections and maintaining them in good condition. The motivation of the workers need to be improved by conceding their rightful demands and providing them with necessary equipments and accessories.
The workers have to understand that their future depends upon the future of the company and also that they are public workers who have got commitment to the people/subscribers who contribute to the growth of the company. They have to remember that they are part of the society, whose essential service has to be maintained in the best condition. Now there are a lot of grievances and complaints by the people about the BSNL services.It is the duty of the workers to ensure a better service to the people, even if the reasons are not due to them. They have to make the management for better governance and service. The more than 2 lakh workers and their unions/associations are capable of doing the same.
The future of BSNL and its workers depend upon the initiative and struggle by the workers in changing the anti-PSU policy of the government, compelling the management for better management and changing their government mindset for providing better service. Can’t we do this ?