In an interview given by Shri R.K.Upadhyay, CMD BSNL to Business Line, he has stated that BSNL will make a turn around by two years. Certain urgent measures are being taken to restore the earlier position, he had stated.
To a question he replied as follows:” BSNL is the market leader in landline and broadband business segements with 71.93 % and 63.49% market shares respectively. BSNL also has prominent shares in mobile and leased circuit segments. BSNL earned cellular business as a late entrant in October 2002 when private operators had already spread their arms for over 6 years. Our net work expansion stumbled during the last few years for reasons beyond our control. However, we have initiated the process to increase our mobile capacity and hope to revive the growth process.”
But nowhere in the interview he has stated about the workers initiative for providing a better service through “Customer Delight Year 2011-12” etc.
(For full interview see Business Line – 15th October)