Since November 2010 when the Mobile Number Portability (MNP) was introduced allowing mobile subscribers to change the service providers without changing their number, about one crore thirty lakh ( 13 million )subscribers have utilised the facility.
While some telecos have benefitted, BSNL and MTNL, the public PSUs have lost lakhs of connections, since the port-ins were less and the port-outs were more.
Serious effort on the part of the management and workers of BSNL is required to make a turn about from the present situation.