There has been some improvement in the functioning of the BSNL since May 2011, from the month when the Joint Action Committee of BSNL Unions / Associations has started observing ‘Customer Delight Month’.
In the earlier months, most of the circles have shown negative growth, but in May 2011, more circles have shown positive growth. I am sure the statistics of June will show better results.
It is also to be noticed that the campaign had its impact on the management also. Some of the suggestions for improvement made by the JAC have been accepted by the management and orders issued. This shows a slight change in the attitude of the administration.
Today’s meeting of the JAC will discuss these issues and take suitable decisions to continue our campaign and efforts for further improvement.