The Call of the Joint Action Committee to observe May 2011 as Customer Delight Month has been an apt and appropriate decision to improve the services and strengthen BSNL. The reports received from the fields indicate that except in few circles, the programme is yet to start in an effective manner. In some other circles it is being implemented very effectively. The main thing is that the ordinary workers have started understanding the grim situation and is trying to improve the work culture and service. This is a good sign.
It is therefore necessary that the National JAC takes a decision to extend this programme to a few months more.