The decision of the Joint Action Committee of BSNL Associations/Unions to make all out efforts to improve the services and to observe the month of May 2011 as “Customer Delight Month” is commendable. Certain limited targets have also been outlined by the JAC. A detailed programme will be chalked out after reviewing the success of the present programme.

It is utmost necessary that this programme succeeds. The contribution of each and every worker is necessary for its success. Unfortunately some unions are keeping away from attending the JAC on some misunderstanding despite the request of the JAC to join the mainstream. However, we are in constant touch with these organisatins and we hope that wisdom will prevail and that they also join this crusade for saving and strengthening BSNL. I personally wecome them to come back and be a party to this great movement.