The meeting of the Joint Action Committee of BSNL Associations/Unions held today, 5th April 2011 decided to observe May 2011 as “Customer Delight Month”. In this month, the workers will be mobilised to improve the customer services including fault repair, billing, providing connections without delay, providing Broadband etc.

In this month the executives and non-executives will be visiting the customers and explain the services provided by BSNL and further get new connections. After fianlisation of the scheme it will be put on the websites of the unions.

In preparation for the “Customer Delight Month” an ” Employees Awareness Week” will be organised from 18th to 24th April 2011.