The four member committee appointed by the Joint Action Committee has recommended for observing May 2011 as “Customer Delight Month” as an urgent step to improve the BSNL services and better customer care. The details of the implementation are being chalked out and the final decision will be taken by the JAC Meeting which will be held in 5th April 2011.

The JAC leaders met the CMD BSNL today ( 31-03-2011) and had detailed discussion on improving the services and connected matters. (Details will be put in BSNLEU website).