A meeting of the Joint Action Committee is going to be held on 18th March 2011 at New Delhi. The main agenda is how to improve BSNL services, improve its financial viability and to strengthen it. Now is a crucial time. BSNL has posted loss last year for the first time. This loss incurring process can not be allowed to be continued. We could not allow it to go to the ITI, HMT route, caused due to the anti-PSU policy of the Central Government.
What is to be done?
1. The Government has to change its anti-PSU policy. It should assist BSNL to serve the entire country so that the social commitment of the government could be implemented effectively. Private companies have already shown that they are only after profit and are not prepared to provide services in the loss-making areas even if they have to pay some paltry penalty to the government for violation of the licence provisions.
2. The government should honour the commitments given to BSNL and its workers at the time of formation of BSNL, with regard to its financial viability.
3. Thirdly the discrimination shown to BSNL and the favouritism shown to private companies should end. The government should always remember that BSNL is the company of the people and help accordingly.
4. A casual ineffective leadership is no leadership. A vibrant, capable and committed management should be nsured for BSNL. ITS officers should get absorbed in BSNL. Otherwise suitablee alternate management should be brought.
5. The middle management should come forward to take more responsibility and enter the field, especially in the marketting. They should give the lead in the marketting in such a way that the entire executive and non-executives unitedly are brought in to the field.
6. The workers should reach each and every house/office through out the country and ensure increase of telephone connections as also connected additional services. Three lakh workers should be capable of doing this work.
7. Our dealing with the customers should be most friendly and helpful. Courteous and efficient service will bring more and more customers and ensure less surrended of phones.
8. There are are many more sugestions which can be discussed and decided. For that the JAC should be strengthened. The small differences should be kept aside and the work should start with one agenda of saving BSNL and its workers.
Whether the JAC will be able to do that work? Let us try.
5.