Sachin Pilot, Minister of State for Communications & IT stated that call centres will be started by BSNL all over the country to address the grievances of the consumers expeditiously. At present there is only one call centre for the whole north India at Gurgaon. Sachin Pilot was inaugurating a new call centre in Ajmer for the Rajasthan Circle. He also stated that ” Communications Ministry wants to solve the problems of consumers immediately and for this call centres are being set up in this field. In future call centres will be opened in small cities.”

The details of the plan to open the call centres are not known and it is also not known whether it will be limited to Rajasthan only.